Patron Services

Accessibility
Please visit our accessibility page.

Cell Phones
To eliminate disruptions by cellular phones, these devices should be turned off or turned to silent mode during all performances at the UIS Performing Arts Center.

Cameras and Recording Devices
Policies vary by event.  Please see an usher if you have questions.

Infant & Children
All patrons, regardless of age, must have a ticket for entry, including small children and infants. For infants ages two and younger who will not be using a seat of their own, an Infant Pass is available from the UIS Ticket Office or at the Coat Check. Booster seats are also available at the Coat Check. Our UIS Ticket Office staff will be happy to answer any questions you may have regarding child-appropriate performances.

Smoking
UIS is a tobacco-free campus; the use of tobacco products is prohibited on all university property.

Seating Changes
If for any reason you are uncomfortable in your seat, please speak with an usher about being moved to another location. If your discomfort pertains to a patron seated near you, please go to the coat check where an usher can handle your situation discretely.

Coat Check
A complimentary Coat Check is available on Level 2 in the lobby, house left side.

Medical Assistance
UIS PAC has medical staff on site during an event. Please see an usher if you are in need of medical assistance.

Restrooms
Restrooms are available on all levels and are handicap accessible.

ATM
An ATM is located at the main entrance of the Public Affairs Center, Level 1.

Free Parking
UIS PAC patrons may park for free during evening and weekend events in lots A, B, C (north), D, F, G and I. During daytime events, patrons may park for free in lots A, B, or C (north).Patrons parking in other lots or parking illegally in these lots are subject to ticketing by Campus Police. See Parking and Directions for more information about valet and premium parking.

Show Call
Lobby chimes ring seven, three, and one minute before the beginning of the program and at the end of intermission; house lights blink one minute before the performance and one minute before the end of intermission. For your safety, please return to your seat before curtain.

Late Arrivals
Patrons arriving after curtain will be seated at the discretion of the House Manager.

Lost and Found
During the performance, please ask the ushers at Coat Check. The first business day following the event, please call the UIS Ticket Office at (217) 206-6160.

Weather
In most cases, all shows will run as scheduled, regardless of weather. Any exceptions will be communicated to ticketed patrons.

Concessions
For most events, concessions will be available for purchase in the lobby (Level 2).  Vending machines are located on Level 1.

What's new

  • UIS Performing Arts Services is currently seeking to hire a House Manager who will manage all front-of-house operations and patron service delivery for the UIS Performing Arts Center - more.
  • Sangamon Auditorium and UIS Studio Theatre are now known as the UIS PERFORMING ARTS CENTER - more.
  • 2017-2018 Community Impact Report - view.
  • Our 18/19 Broadway Season has been announced - more.
  • New director plans changes for Sangamon Auditorium. Read more here.
  • Star dressing rooms get a face lift. Read more here.
  • Chancellor Koch speaks on our Class Act Program - special daytime performing arts programming offered for students from preschool through high school from across Central Illinois - more
  • Bryan Rives named the next director of the UIS Sangamon Auditorium - more
  • Chancellor Susan Koch - SJR Column - Sangamon Auditorium Listening Assistance
  • There are other places to buy Sangamon Auditorium tickets, please read this document to learn more.