About Mobile Tickets
You are in control of your tickets.
UIS Performing Arts Center is committed to providing the best patron experience.
Mobile tickets are the safest and most convenient way to receive and manage tickets.
Access your online account
After purchasing tickets, you will receive one email with one link per event. All tickets for the same event will be in one link.
- To access these tickets – login with your email and password.
Add your tickets to your phone wallet
Sign into your account from your smartphone and download tickets to your smartphone’s wallet for safekeeping, easy retrieval, and quick entry at the event.
- Login to your account from your smartphone.
- Go to the event for the tickets you want to download.
- Tap on the button: “Add to Apple Wallet” or “Save to G Pay”.
- Tap ADD when presented with your tickets.
- Go to your Wallet and your tickets will be there.
You can always access your tickets via your account on the mobile browser, but we encourage you to download your tickets to your mobile wallet in advance to save you time.
Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the tickets so it displays on your smartphone. And then, show your barcode to the usher who will scan them.
Transferring Tickets
If you are arriving separately from the other members of your group or if you are gifting tickets, please follow these steps:
- Login to your account from your smartphone.
- On the first page, tap on TRANSFER TICKETS.
- Select the events and tickets you want to transfer, then click CONTINUE.
- Fill in the mobile phone number of recipient .
- Tap TRANSFER TICKET and your tickets will be sent via text message.
You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process.
Student tickets can only be transferred to another student account.
Accepting Transferred Tickets
When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.
If you already have an account, accept the transfer and you will be prompted to login to retrieve the tickets.
- Tap on the link from your text message.
- Tap ACCEPT TRANSFER – note that there is an expiration date to the transfer.
- Login to your account.
- And you are done. Your new tickets are listed in your account and can be downloaded to your mobile wallet.
If you do not have an account, you will be prompted to create one to complete the transfer and access your tickets.
Benefits
- Never lose your tickets again.
- Quick and easy contactless entry.
- No need to print your tickets. Simply present your smartphone with tickets.
- Easily transfer tickets to another person.
- Avoid waiting in Will Call lines to pick up your tickets.
- Prevent your tickets from getting lost in the mail.
Tips
- Download your tickets prior to arrival at UIS Performing Arts Center.
- Your entire party will need to enter together or transfer each ticket from your account to their phone prior to entry.
- Charge your mobile device before your event to prevent entry delays.
- Turn up the screen brightness on your phone.
- Add uisTicketOffice@uis.edu to your email ‘safe sender’ list or mark one of our emails as ‘not junk’ so your ticket notification emails don’t get sent to your junk folder or blocked by your email provider.
