Patron Services


Please visit our accessibility page.

Weapons Screening

At some events, all persons entering the UIS Performing Arts Center or Public Affairs Building will be required to pass through Weapons Screening checkpoints to gain entry.  Weapons are prohibited by law on the UIS campus (Illinois State Statute 7201LCS 5/21-6).  This includes guns, knives with blades of 3” or more, switchblade knives, stun guns, tasers, metal knuckles, etc. Please keep this in mind as you purchase your event tickets. Refunds will not be provided due to a refusal to comply with the Weapons Screening procedures and thus being denied entry into the building.

Visitor Behavior Policy

The University of Illinois Springfield is committed to ensuring all visitors and participants at the UIS Performing Arts Center have a positive and safe experience. To that end, we are establishing the following requirements for personal conduct. Click here for policy.

Cell Phones

To eliminate disruptions by cellular phones, these devices should be turned off or turned to silent mode during all performances at the UIS Performing Arts Center.

Cameras and Recording Devices

Policies vary by event.  Please see an usher if you have questions.

Infants & Children

Effective January 1, 2024 – All patrons, regardless of age, must have a ticket for entry, including small children and infants. Booster seats are available at Guest Services. Our UIS Ticket Office staff will be happy to answer any questions you may have regarding child-appropriate performances.


UIS is a tobacco-free campus; the use of tobacco products is prohibited on all university property.

Seating Changes

If for any reason you are uncomfortable in your seat, please speak with an usher about being moved to another location. If your discomfort pertains to a patron seated near you, please go to the Guest Services desk in the lobby where an usher can handle your situation discretely.

Medical Assistance

UIS PAC has emergency medical technicians on site during most events. Please see an usher if you are in need of medical assistance.


Restrooms are available on all levels and are handicap accessible.


The closest ATM is in the UIS Student Union.


See Parking and Directions for more information about event parking.

Show Call

Lobby chimes ring seven, three, and one minute before the beginning of the program and at the end of intermission; house lights blink one minute before the performance and one minute before the end of intermission. For your safety, please return to your seat before curtain.

Late Arrivals

Patrons arriving after curtain will be seated at the discretion of the House Manager.

Lost and Found

During the performance, please ask the ushers. The first business day following the event, please call the UIS Ticket Office at (217) 206-6160.


In most cases, all shows will run as scheduled, regardless of weather. Any exceptions will be communicated to ticketed patrons.


For most events, concessions (offering popcorn, candy, water, soft drinks, and alcoholic beverages) will be available for purchase in the lobby (Level 2). Concessions accept cash, Visa, Mastercard, American Express, Discover, Google and Apple Pay.